With few people travelling, there is much speculation on what it's like in airports right now — we've learned that the situation varies per airport and airline. Below, find answers on some frequently asked questions and feel free to ask your Travel Manager if you have any more.
Q: What is CATSA doing in response to COVID-19?
A: As the airport environment has experienced rapid change, CATSA is monitoring the situation and adapting its mandates as needed. Currently, these are these changes being made by CASTA to safeguard the well-being of screening officers and travelers in Canadian airports:
Those exhibiting COVID-19 symptoms will be asked to leave the checkpoint
Social distancing of 2 meters must be maintained throughout the screening process
You must hold your own documents, printed or scanned
One bottle of hand sanitizer of up to 355 ml is allowed in addition to the 100 ml bottles to be places in a 1 L clear resealable bag.
Officers now wear gloves at all positions and a mask if close-contact screening is required.
Explosive trace detection swabs are changed after each use.
The frequency of bin-cleaning has increased and strong- anti viral cleaning products are used on the bins as well as on other surfaces around the checkpoint
All passengers must wear a face covering
Other protocols vary per airport
Q: What is the TSA doing in response to COVID-19?
A: Due to the COVID-19 pandemic, TSA has made some changes to its screening checkpoints for the health and safety of is employees and for those travelling. These changes include:
Passenger Volume: With reduced flights and passenger volumes, TSA is consolidating its screening operations and closing checkpoints as a result.
Social Distancing: Procedures have been implemented to increase social distancing and reduce direct contact. This includes metering passengers to increase distance between individuals, placing visual reminders of the appropriate spacing on the floor and staggering the use of lanes where possible.
Cleaning and Disinfecting: Guidance has been given to frontline employees regarding routine cleaning and disinfecting of frequently touched surfaces and security screening equipment at TSA checkpoints.
Increased Liquid Allowance for Hand Sanitizer: Passengers can carry one liquid hand sanitizer container with up to 12 ounces of liquid in their carry-on bags until further notice. This will need to be screened separately from other liquids. Keep in mind that all other liquids, gels and aerosols still need to be limited to 3.4 ounces or 100 ml carried in one-quart size bag.
Expired Driver’s License and Real ID Extension: TSA will accept expired driver’s licenses or state-issued IDS a for up to a year after expiration if it expired on or after March 1. 2020 and you were unable to renew it. DHS also announced an extension of time to obtain a REAL ID compliant divers license to October 1, 2021.
Q: What is the check-in process like?
A: This is a process that varies by airport and airline.Typical protocols include things like:
Touchless kiosks using technology such as biometric screening.
Frequent cleaning of kiosks and counters
Plexiglass barriers between check-in staff and the public
Defined spacing in lines where people have to queue in order to keep social distancing
Click here to find out how each airline are approaching the situation.
Q: What is the airport like past security?
A: Each airport has established cleaning protocols within their airports, these typically includes items such as additional cleaning staff hours, additional hand sanitizer stations, regular disinfecting of all hard surfaces, enhanced disinfection of washrooms etc… to find out more, visit the website of the airport you will be departing from and arriving to.
Q: Are restaurants and shops open at the airport?
A: There are very few restaurants and concessions open at most airports, travelers should plan to bring their own snacks. To find out more, visit the website of the airport you will be departing from and arriving at.
Q: Do I need to where a mask while at the airport?
A: This depends on the guidelines in place at the airport you are traveling to and from – these can change by city, state, province, country and airline. Currently, a mask may be required at some US airports, however, it is required to wear a mask in all Canadian airports.
Q: Are social distancing measures in place at the gate and during boarding?
A: This is something that varies by airline and airport. You can reference this page to see what protocol a specific airline has in place.
Q: What is happening with airport lounges?
A: Many lounges are closed due to COVID-19. Lounges that have been confirmed to be closed include:
Air Canada Maple Leaf lounges
American Express Centurion Lounges
United Polaris Lounges
American Airlines Flagship lounges and Flagship First Dining
British Airway lounges
Some airlines have introduced reduced hours of limited lounges. Lounges with confirmed adjusted protocols include:
To find out more, ask your Travel Manager to check if there will be lounge access available during your trip or check on the airline’s website.