Arriving at your destination shattered after an all night flight isn’t the ideal preparation for any performance. While irregular hours might go hand-in-hand with your industry, the energy-zapping stress of travel can be enough to push anyone over the edge. Which is why it’s essential to factor in the overall wellbeing of your travellers – and its impact on their ability to perform.
According to a new GBTA study “Leveraging Data to Improve Traveler Experience” conducted in partnership with the Airlines Reporting Corporation and released in August, traveller experiences can have both positive and negative impacts on corporate retention and turnover.
Globally companies across all industries are increasingly recognising the impact of regular travel on wellbeing, productivity and performance, employee retention and an employee’s personal life. Put simply, the demands of travel take their toll and poor performance can be a critical cost to your organisation. However, putting the right strategies in place can improve each traveller’s experience, health and effectiveness.
Travellers that are spending unnecessary time managing their itineraries, organising transfers and keeping track of flight delays are not going to be focussed. By harnessing technology and smart travel apps, to automatically send timely alerts and updates to travellers, they can spend less time on the trip details and put more time into the purpose of the trip. Apps transforming the travel experience include Stage and Screen’s SAM (Smart Assistant for Mobile) – a powerful chatbot travel assistant that blends artificial intelligence and integrated travel consultant support.
Upgrade and up your performance
There are times when the extra cost of a premium economy or business class flight is well worth it. When a traveller has to hit the ground running or front up for an important match, arriving rested and prepared is vital. Many organisations acknowledge this by setting fare guidelines such as approving business class for flights over eight hours and premium economy for flights over five hours. The benefits of business class include a flat bed – for a good night’s sleep, privacy pods – with space to work or rest, priority check-in, boarding and disembarking and dedicated airport lounges.
Build in a buffer
Nothing induces stress in a traveller more than an unrealistic itinerary, tight connection times and an over scheduled program with back-to-back commitments. Building a buffer into the schedule is vital in case flights are delayed, traffic is gridlocked or matches/performances run late. Arriving the night before a major event or building a little breathing space into an itinerary will ensure your travellers are their physical and mental peak.
Turn downtime into up time
Unexpected delays are part and parcel of regular travel. Weather events, aircraft issues and long layovers between connecting flights can all add up to many hours of wasted time. However investing in airport lounge memberships or a late hotel check-out, can give travellers the opportunity to catch up on work or rest in a quiet and comfortable environment. Many frequent flyer programs also provide members with more generous carry-on luggage allowances, enabling travellers to forgo checked luggage and exit the airport in a more timely manner
A home away from home
When travellers arrive at their destination, the last thing they want is an out of the way hotel, noisy location or pokey room. Apartment hotels are increasingly popular with travellers as they provide kitchen facilities, a dedicated workspace and usually high speed internet. Many travellers sight maintaining their exercise routine and a healthy diet, as a key concern. So accommodation offering an all hours gym, kitchen and a bit more space can cater for late night meals and help to compensate for the inevitability of demanding travel schedules.
At Stage and Screen we believe that to contain costs your people don’t necessarily need to travel less, they just need to travel smarter. Our exclusive SpecialFX Stay accommodation rates enhance the traveller experience by providing pre-negotiated, value-added accommodation extras, at no additional cost to your organisation. Bonuses can range from free room upgrades to Wi-Fi, breakfast, car parking and late checkout – an invaluable perk after a late night gig.
When you fly we also have a few tricks to help you land the best seat in the house – or cabin. We have the best industry rates on domestic and international routes, while our exclusive SmartFLY program delivers big savings and rebates on select Virgin Australia flights.
So try mixing up your travel repertoire to see how you can create a program that’s more in harmony with your organisation’s travellers and their ambitions. You got this.
For more information ask Stage and Screen about boosting traveller performance and motivation, without increasing costs.