New hotel designs get the thumbs up from travellers
From the Stage and Screen Travel Product division
- 2018 saw a massive emergence of new hotel product into the Australian market. Many of these new hotels ticked the boxes in terms of customer-focused solutions that made the whole travel experience for customers even more enjoyable. Travellers were loving the hotel rooms with intelligently placed phone chargers, functional lighting and access to services like Deliveroo and Uber Eats.
- Corporate travellers also continued to ditch the Expedia’s and Booking.com’s of the world, because although these sites appear to offer upfront savings, they’re not great for Stage and Screen clients who need flexibility and appreciate loyalty inclusions. It’s also expensive for hoteliers, as not only does 10 to 15% of the revenue go directly offshore and untaxed to another country, commission rates are high which compresses profits. The use of Stage and Screen's SpecialFX rates increased during the year with customers making the most of great value rates at hotels that are part of this exclusive program.
- And then there’s customer service. Stage and Screen's teams work hard to foster both our supplier and client relationships – they are truly an extension of our business and we’d also much rather work closely with a smaller pool of players than be all things to all people. We are boutique after all! And our clients seem to agree – our annual client feedback survey showed that customer service always has been and always will be our true service differentiator and the thing that drives long-term loyalty.