As airlines start to prepare for increased capacity and borders open up, customers of Flight Centre Travel Group’s corporate brands are in safe hands thanks to its advanced travel technology solutions.
FCTG’s corporate brands, which include FCM Travel Solutions, Corporate Traveller and Stage and Screen, have been working on enhanced tech solutions that are optimised to help customers return to safe travel in the coming months.
SAVI, FCTG’s market-leading online booking platform, has been displaying enriched Routehappy content since September 2019, enabling customers to access up-to-date airline policies for COVID-19 at the time of booking.
The information displayed includes health and safety measures such as health screening, food and beverage hygiene, passenger and crew wellbeing, airport and cabin cleaning as well as flexible booking conditions. The data available is increasing as airlines start to ramp up again, and includes popular airlines such as Qantas and Air New Zealand.
SAVI’s policy configuration also lets customers easily deactivate booking requests to specific airports, cities, or countries, and reactivate them as risk conditions return to acceptable levels for business travel.
Other exciting developments in the works include a new booking functionality aimed at providing travel managers and travellers peace of mind when booking accommodation.
Available soon in SAVI, the Clean Hotel Indicator will show the booker what accommodation suppliers have implemented health and hygiene protocols aimed at reducing the risk of COVID-19. All of FCTG’s 5,500+ SmartSTAY hotels have implemented increased cleaning and safety protocols, and are working with organisations to certify that all of their hotels meet global requirements.
In addition to SAVI’s online booking function, customers also have access to SAVI Credits – a module that provides visibility and utilisation of unused ticket credits, which will become more important as businesses start to emerge from COVID-19 with a focus on credits and cost-controls.
Businesses can also have peace of mind when it comes to duty-of-care, with the ability to instantly contact travellers on the go through FCTG’s award-winning app Sam.
“We want our customers to feel confident that they have access to the latest COVID-19 information from suppliers such as airlines and hotels, as well as reassurance that health and hygiene processes are in place,” says James Kavanagh, Managing Director Flight Centre Travel Group.
“We understand that duty-of-care is top of mind for business travellers, which is why we are prioritising the enhancement of our award-winning online booking tools and apps so our customers have peace of mind in what is a rapidly changing environment.”